This Privacy Policy explains how Cycle Savvy processes personal data in connection with its bicycle repair workshop website and related service enquiries. It applies to information collected through the website, contact channels, and workshop interactions, and it is intended as a general privacy notice for users in Singapore and elsewhere who interact with the site.
We process personal data to respond to service enquiries, arrange workshop communication, manage bicycle intake and service coordination, provide written summaries or service updates where applicable, maintain website security, and support technical delivery of the site. Data may also be used to record privacy preferences and to meet legal or administrative obligations connected with the workshop.
Personal data may be shared with service providers that support website hosting, technical delivery, communications handling, or related operational functions. Any such recipient is expected to process data only for the relevant service purpose and under appropriate confidentiality and security obligations. We do not confirm any broader sharing beyond these operational needs.
We may disclose personal data where required by law, regulation, court order, or lawful request from a public authority. Disclosure may also occur where necessary to establish, exercise, or defend legal claims, or to address security, fraud, or misuse concerns affecting the website or workshop operations.
We may collect name, email address, phone number if provided, inquiry message, and service preferences when you submit an enquiry, request a booking, or communicate with the workshop. We also process limited technical data such as server request metadata and browser or device information for security and delivery purposes.
Personal data is collected from contact form submissions, email and phone communications, workshop drop-in interactions, and technical records generated by the website and hosting environment. Where a user provides bicycle service preferences or related details, those details are processed as part of the enquiry or service workflow.
The website uses essential cookies needed for basic operation and cookies that store privacy preferences. Essential cookies support functions such as page delivery and form handling. Preference cookies record selected privacy choices so they can be applied on later visits. No confirmed analytics or advertising cookie use is stated in this notice.
We use cookies only for essential site operation and to remember privacy preferences. Browser settings may be used to block or delete cookies, but some site functions may not operate correctly if essential cookies are disabled. We do not state any active use of analytics or marketing cookies on the basis of the confirmed facts.
Subject to legal limits, you may request access to personal data held about you, ask for correction of inaccurate information, and raise concerns about processing that is no longer justified. Where a request cannot be fully granted, we will explain the position in general terms consistent with applicable requirements.
To protect privacy and prevent unauthorised disclosure, we may ask for information needed to verify a request and to locate the relevant records. Requests are handled within a reasonable period and in accordance with applicable law, taking into account the complexity of the matter and any legal retention duties.
We retain personal data only for as long as necessary to handle enquiries, manage workshop administration, complete service-related communication, maintain security records, and meet applicable legal or accounting obligations. When data is no longer required, it is deleted, anonymised, or otherwise handled in accordance with our retention practices and system limitations.
We may update this Privacy Policy from time to time. Material changes will be reflected on the website, and the revised version will apply from its stated effective date. Users should review the notice periodically to remain informed of current practices.
